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How does IoT impact the financial services industry?

This article is about How does IoT impact the financial services industry?


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Charles Roy

a year ago | 5 min read

There are many emerging technologies, like AI, ML, big data, and IoT, that are disrupting various industries. 

Here in this blog post, we are going to discuss what kind of impact does IoT has on the finance industry. Fintech companies are leveraging this latest technology by building customized Fintech applications to deliver enhanced and innovative financial services. In the process of decision-making, other technologies like IoT affect financial decisions. 

IoT In Finance Sector

IoT is helpful to the players in the financial services industry. Otherwise, why would they spend hundreds of millions of dollars on IoT? 

The reason is that the IoT had a positive impact on the financial industry, which will increase in the future. It also allows financial institutions to save time and money. They accomplish this by collecting and sharing the data. It also helps them in delivering an enhanced customer experience. 

The IoT is also helpful in detecting fraudulent activities. It manages the risk and improves the security system, which we will talk about later in this blog. Now, let us have a look at how IoT impacts the financial sector. 

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Real-time data collection 

By using IoT, banking institutions can gather in no time. This provides them with an advantage where they can update the customer information quickly in real-time. In the end, it also helps them in making important financial decisions faster. 

When you can capture data in real-time, you can benefit a lot from making smart investment decisions. And this gathering and transferring of data happens automatically. Which saves a lot of time and effort for the financial services institutions. 

A client can monitor the queues at the branch through their smart IoT devices. And then also schedule a cash withdrawal to complete a transaction at the nearest ATM. 

Enhanced Banking Security System 

With the help of smart IoT devices, you can improve an entire banking security system. So, you just have to install some security cameras and motion sensors and connect them to the internet. 

In this way, the banks and other financial institutions can prevent themselves from suffering any money losses. 

Let us discuss some major advantages of IoT for the banking sector: 

  1. Centralized monitoring & control round the clock.

Financial companies can add some layers of security to their system to monitor their branches remotely. They have to install some security devices and sensors for smoke and gas built with IoT technologies in their places. 

  1. Instant reaction to thief intrusion. 

When you are using an IoT-based security system, it gives you a real-time alert on any kind of suspicious activity. So, you can immediately take action on it. 

The security system will send the alerts to your phone and other devices that were connected to it like the police. The IoT-based security can also detect the thieves at ATMs and block them at the place. 

Automated Business Processes

Banks can now automate their important business processes with an interconnected network of IoT devices. Financial institutions use specialized IoT applications to automate the transfer of the ownership of assets, financial requests management, and more processes. For instance, the banks can disable the credit card of customers remotely if they are making a delay in their payment.

Asset management companies can also benefit largely from the use of IoT technologies. An IoT system of connected devices and sensors would automatically lock the leased assets as soon as the lease contract is complete. 

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Trading and Investments 

Investors like to monitor the market if any changes occur. They will be the first ones to know and act appropriately to the situation. Now, IoT can also track market behavior and make some accurate business predictions. If the investors leverage this technology, they would benefit from it.

And also change the way the financial world works. With IoT and its wide implementation in the financial services industry. One could automate various aspects of investment banking and make it more user-friendly.

There are several finance experts out there who believe that in the future. Smart sensors, mobile applications, and bitcoin will help in conducting the IoT trade in the future. 

Improved Customer Service

A key to a successful business is to make your customers happy. Implementing IoT in financial services will enable financial companies and banks to collect and analyze data quickly and more efficiently. The IoT will allow you to provide real-time data.

So, the customers can make an informed decision. It will personalize their experience. IoT can manage everything from developing reports to money management with ease and provide a seamless experience to the customers. 

Upgraded ATMs

ATMs are playing a critical role in delivering a better customer experience. Imagine what smart ATMs do? And it is helpful to the banks too. This would save the time of your employees and boost the business revenues by 30%. When smart ATMs are integrated with smartphones and other IoT devices.

They offer a wide range of services to the customers. This includes enabling them to transfer money from one bank account to another and deposit the cash in the banks. 

Improved Credit Card Experience

Banks can use the internet of things IoT to improve their clients’ credit card experience too. And the added benefit is that there won’t be any extra cost for it. The banks will interact with their customers more conveniently if they use IoT-connected wallet cards.

It will be another medium for two-way real-time communication between the clients and their banks. It enables the clients to change their accounts and get more improved services with a display screen embedded on their smart cards.

The customers could use it to ask questions or queries to the banks and get a response in real-time. 

Examples of IoT in the Financial Industry

Chatbots

The financial services are provided on the web and applications with seamless customer experience using chatbots and virtual assistants. This has helped the companies to offer 24*7 customer service. Artificial intelligence, language processing, and machine learning technologies are used to develop chatbots.

So, they can offer a personalized experience to the customers with probable answers or suggestions to customer queries. 

Smart ATMs

Smart ATMs manage certain financial operations, which frees up the employees to focus on rather more important tasks. Studies show that smart ATMs are making banks more efficient. 

Contactless Payment

The biggest gift from the banking industry to their customers is to enable them to pay without being present at the banks. This has proved helpful in the time of the recent pandemic. When people weren’t able to meet each other in person. 

Final Words

IoT technology is prevailing in many industries but has impacted largely the financial sector. And it is said that in the future. The data management and distribution processes will further improve along with the overall customer experience.

In the financial industry, IoT technology has not only impacted the trading and investment platforms but insurance companies as well. And it has a positive impact on every individual and company which is good for business revenue in the long term.

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