How Starbucks Propels Their Brand

Market research tells the truth


Blake Lazur

3 years ago | 2 min read

Starbucks has been an active organization over numerous decades, primarily because of its excellent business strategies. The organization strategically utilizes surveying research to keep its products and brand following customers’ values.

Market Research Methods

Researching your market can take a wide range of structures, including following social patterns, checking online networks and social media, gathering purchaser input, and in-store offering tests. Starbucks does these and then some.

One eminent way that Starbucks conducts its own type of statistical surveying is through its “My Starbucks Idea Platform,” which it turned out in 2008 as a significant aspect of the organization’s “Transformation Agenda.” From that point forward, it has experienced some various cycles.

Yet, the essential thought behind it continues as before: customers, potential customers, and partners (employees) can go to the site to present any views they have for new contributions. They can also speak about differences they’d prefer to see to whatever currently exists, solicitations to bring back old items, and much more.

The organization additionally exploits social listening, which includes observing advanced stages, for example, Facebook, Instagram, Twitter, and Reddit, discovering what clients are stating about the brand and gather input that could enable the brand to improve.

As of February 2020, Starbucks had 11.2 million followers on Twitter, 18.4 million followers on Instagram, over 36 million likes on Facebook, and about 250,000 subscribers on YouTube.

Starbucks consistently tests new drinks and food items in select stores, which enables the organization to test if it needs to roll out any improvements before propelling them in different markets — or if it will even proceed with the launch in different markets.

Starbucks likewise utilizes information from a few statistical research firms, just as information gathered from its own stores, to shape its new product offerings.

Example: Dairy-Free Alternatives at Starbucks

These are instances of how Starbucks has utilized market pattern information, digital buyer input, and in-store item testing while launching their dairy-free milk choices.

Statistical research organization Mintel reports that during the period from 2012 to 2017, sales of dairy-free milk options in the U.S. grew 61 percent, with almond, coconut, and soy milk being the most famous sorts.

Starbucks has kept pace with this pattern among wellbeing cognizant purchasers and clients with extraordinary dietary confinements. The organization started offering soy milk in 2004.

In 2015 it propelled drinks with coconut milk, and in 2016, it started offering almond milk. Starbucks additionally started offering oat milk in its European stores in 2018 to stay aware of patterns there.

The organization says that a significant explanation for why they propelled these dairy-free milk choices was that they were the most mentioned on its My Starbucks Idea Platform.

During 2014, the organization tried the utilization of coconut milk in stores situated in Cleveland, Los Angeles, and Oregon. The conclusion of the tests and research conducted was more than enough for Starbucks to start spreading coconut milk across the country.


Created by

Blake Lazur







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