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Why is Finance Technology Important in Banking?

Nowadays, technology is changing the way every business operates and delivers its products to customers in many different sectors. We now have alarms that help us detect poisonous substances in our air, smarter computer software, or technologically advanced medical equipment that can help doctors identify life-threatening conditions. But the one industry that has seen huge technical innovations in the past few years is the financial sector.


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Alexis Boy

2 years ago | 4 min read

Nowadays, technology is changing the way every business operates and delivers its products to customers in many different sectors. We now have alarms that help us detect poisonous substances in our air, smarter computer software, or technologically advanced medical equipment that can help doctors identify life-threatening conditions. But the one industry that has seen huge technical innovations in the past few years is the financial sector. The new word, FinTech came into the picture after banking systems started to use technology to perform their tasks. There are some important areas that are incorporating technology into the financial world to help the banks develop a smooth customer journey and in this blog, we are going to discuss some of these important FinTech factors. 

What is FinTech?

The technologies used in the financial industry are known as FinTech. With the advancement of various technologies, companies have started coming up with innovative products and services like alternative finance, mobile payments, big data, online banking, and other financial management services. FinTech for banking has impacted various mobile and web applications which have revolutionized the way consumers handle their finances. FinTech has become a potential threat to traditional banking systems. And the reason behind it is that customers nowadays want to have services that are safe but quick. With the acceptance of Fintech, more and more businesses have started using online payment applications and because of which they don’t have to visit banks to deposit their earnings. So, financial technology has made everyone’s life easy by providing direct access to their finances through their mobile phones or laptops.

Why Financial Technology is Important in Banking?

Here are the top reasons that prove that financial technology is very important for the banking sector – 

1. Digital Banking

Online banking has changed the traditional way of backing that was totally non-virtual. Back then, people had to go into town to their bank to transfer funds, withdraw money, and carry out other financial transactions. They had to take the help of the staff members if something went wrong or to get a particular service. But now, with emerging technology, online banking has become the greatest and most sophisticated way to transfer money or pay for goods. With the use of sites like finance.co.uk, now we can easily switch between banks and choose products we need. Besides this, now we have got banks on our mobile phones and computers. Other than banks, startups have also started to use digital banking systems to attract more consumers. 

2. Biometric Sensors

One of the best innovations of FinTech in the banking industry is biometric sensors. Bank ATMs are witnessing biometric sensors and Iris scanners, the two most advanced technological innovations. These advancements simply eliminate the need to carry a plastic card. Other than this, you don’t need to remember your ATM pin. Besides providing ease and convenience, these advancements make ATMs more secure and significant than ever before. The biometric system in ATMs uses fingerprint sensors, integrated mobile applications, palm sensors, and eye recognition to identify the bank account’s owner. To make the identification more secure, ATMs of every bank use micro-veins. This clearly proves the use of biometric technology in the banking system brings a huge sigh of relief. 

3. Fraud Detection to Secure Data

The identification of fraud is the effort that is made by both machines and men. The system helps in tracking potential fraudulent transactions, while the staff members of the bank are trained to find fraud by going through all the information if there was fraudulent activity. Besides this, the progress of AI in banking helps in detecting fraud and identifying it. The machine can now track through the history of the victims and predict the fraud based on previous patterns. Machines do it at a much faster rate than humans. So, these are a few of the different ways the latest technology is used in the finance industry by financial software development companies. The technology has brought speed and smartness to the table and with it, the chances of mistakes have lessened which was necessary.

4. Omni-Channel and Branchless Transaction Services

With the advancement in technology, FinTech software development services have started transforming the entire banking operations from a branch-specific process to digital channels like mobile, social, and online. This transformation has reduced the bank’s dependency on its physical branches. And this is the reason behind, banks reducing their number of branches. Every bank has started following the omnichannel approach and transferred its functions to a digital platform. 

5. E-Wallets for Consumer

E-wallets have played an important role in the growth of FinTech financial services. Samsung Pay, Android Pay,  PayPal, and Apple Pay are some of the most used e-wallets in the world. These e-wallets are used to make P2P payments, pay utility bills, book tickets, and more. Besides this, some companies have their standalone wallets like Walmart Pay and Starbucks. This technology advancement has managed to attract users with its offers like reward points and lucrative cashback. By seeing the success of these e-wallets, banks are now realizing their importance and have started to embrace technological advancements, if they haven’t.

6. Customer Service Chatbots

The last FinTech on our list is customer service chatbots. It has become a popular part of the banking system in the recent past. Chatbots are simple software that uses natural language processing, blockchain, and machine learning to constantly learn from interacting with humans. Chatbots have proved to be highly efficient as they streamline customer interactions such as directing customers and query handling. Besides this, chatbots can also perform functions like providing investment advice to customers. This is done by the chatbot of Bank of America. Japan’s leading banks use chatbots to find relevant information. This shows that chatbots have become an integral part of the banking system as it reduces the costs and offers user satisfaction.

Conclusion

The cutting-edge technologies are coupled with customer’s demand to offer a secure and user-friendly banking experience. And the huge acceptance of it has made the banks and financial services readily adopt finance technology. Now, with new technologies emerging every day and new advancements coming into the market, FinTech has become bigger than ever. And in the coming years, it will become even bigger with financial core banking software, retail banking software, and more.

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